Refund Policy

Overview

This policy covers Tidra Video subscriptions, credit packs, and unused credits. Payment providers (for example Stripe) may show their own receipt labels; the rules below govern Tidra-side refunds.

Failed generations

If a render fails after credits were reserved, we refund those credits to your balance automatically when we can detect the failure. No ticket is required for ordinary provider or platform failures.

Credit packs (one-time)

Unused credits from a top-up pack are generally non-refundable once purchased, except where required by law or when a purchase error (duplicate charge, wrong account) is clearly our fault. Contact us within 14 days of the charge with the order number.

Subscriptions

• You may cancel renewal anytime from Account / billing settings; you keep access through the end of the paid period.
• Refunds for the current period are discretionary. We typically consider them when you cancel within 7 days of first purchase and have used little or no generation capacity.
• Renewals already processed are not refunded for “change of mind” after the renewal date, except as required by law.

Chargebacks

Please contact us before filing a chargeback so we can resolve billing issues faster. Unfounded chargebacks may lead to account suspension.

How to request a refund

Email billing@tidra.video with:

1. Account email
2. Order or invoice number
3. Reason and approximate date of purchase

We aim to respond within a few business days. Approved card refunds appear according to your bank’s timeline.

Contact

billing@tidra.video